Updates

IMPORTANT COVID-19 INFORMATION

TaraNova's head office is closed due to COVID-19. However, our staff is working remotely to ensure continuity of member service. If you have any questions, please telephone or e-mail to us and you will receive a response.

TaraNova members who have upcoming TaraNova home base vacations book in the next 1-5 months, please contact us directly at club@taranova.com to find out what options may be provided to you if you do not use your week. Safety measures have been implemented at all TaraNova resorts.

Please contact RCI directly for any upcoming RCI confirmed reservations. RCI is working with COVID cancellations to reschedule and/or re-deposit weeks.

Advantage Program (AP): AP has credited COVID cancellation weeks. Currently there is a freeze on using all current cash/credits due to the pandemic. Please check with AP prior to depositing your 2021 week as a new process the "List Program" has been initiated during this pandemic.

MAINTENANCE

Dear TaraNova Members:

Maintenance Fees for the coming year are due on or before December 1st of the current year. If you have not already paid your fees, invoices are deemed to be mailed no later than October 31 of each year. Please contact the Club if you require a copy of your invoice. Please see the Bulletin Board for more detailed Payment Information.

Remember that the earlier you pay your dues, the earlier you may request to bank your week into the RCI system, and benefit from a higher valued week for trade.

Important: If you have changed your address or contact information in the last year, please be sure to email the club with your current information.

Contact: email: club@taranova.com Tel: 416-499-8600 for all reservations, requests to bank, change of address and any
TaraNova related member service inquires.

 

ADVANTAGE PROGRAM (AP)

In the TaraNotes Spring 2018 issues, TaraNova announced the launch of the Advantage Program (AP). For more information please go to "Exchanges" and at the bottom of the page there will be a link to provide information on the NEW exciting program.

CANCELLATION ADMINISTRATION PACKAGE (CAP)*

We would like to offer you a way to protect your well-deserved, hard earned vacation by simply prepaying a nominal cancellation fee per each confirmed week. You will then be protected from losing your TaraNova* week regardless of the circumstances. By prepaying the fee you may then CANCEL your week for ANY REASON at ANY TIME with no extra costs. You can even cancel right up to the day of check-in and not lose your week! You will have the ability to utilize your substituted week within 12 months from the day of cancellation, either at a TaraNova Resort** or you may bank a week into RCI**.

The fee is non-refundable, and must be received by the Club within 5 business days of confirmation of your reservation with written notice to accept the CAP or, the regular TaraNova cancellation policy will be in effect. This CAP is a trial and may not be offered for future reservations. TaraNova reserves the right to cancel or change this program at any time without warning subject only to honoring any CAP already confirmed. If a week is cancelled, and you are still eligible to deposit a week into your RCI account, at your written request a week will be deposited which will be in line with the trading power for weeks then currently being deposited into members RCI accounts for that specific year and will be at the complete and sole discretion of TaraNova.
* Available only for some designated TaraNova Resort units and CAP is not available for any exchanged units. CAP may only be purchased once per usage week.
**Subject to availability, TaraNova Rights & Obligations and RCI Terms, conditions and Fees. CAP may be discontinued for purchase at any time without notice.