TaraNotes Spring 2009
Spring Issue: 2009
MESSAGE FROM THE EXECUTIVE DIRECTOR
It is that time of year again, when everyone is looking forward to spring and the beautiful days of summer. Most of you have already planned your summer vacations and many of you have already reserved your winter retreats.
During these challenging economic times, we are pleased to find that our members are still continuing to take advantage of their TaraNova membership. While other companies may be faltering, TaraNova is secure. Our properties are held in trust for the benefit of you, the member. TaraNova has protected resort property and your maintenance fees ensure that the properties will remain available for you and the other TaraNova members.
It is now, more than ever, evident that you made the right choice in purchasing a TaraNova membership. Instead of paying for a small hotel room, our members are taking family and friends to relax, rejuvenate and spend time together in our resort properties. With TaraNova you don’t pay per person, you only pay your maintenance fees for each week of use and you can take your family with you. Many of our TaraNova units sleep up to 8 people. In this day and age, when family time is so precious, it is wonderful to see families traveling with grandparents or two families sharing one or more units. Everyone can understand the benefit of having a kitchen so they can save on dinning out and use their hard earned dollars for other family enjoyment. We have also initiated a new feature for our members to protect their vacation time. See inside for more information on the Cancellation Administration Package.
In keeping with the times, and back by Popular Demand, TaraNova is rolling back the prices and offering the 2001 Special Purchase Price to members. Please see the attached information and call the Club today to ensure that you may take advantage of this offer.
Many of our members are also using the RCI banking system. Remember, if you deposited a 2008, 2009, 2010 & 2011 week, you would be entitled to take 4 weeks in 2010. Check RCI for more details on how you may get the most out of your RCI membership.
Thank you to all our members that want to add us to your Face book accounts. Though your Club has a policy of not participating in social websites, we do look forward to hearing from you. Your letters, e-mails and telephone calls are greatly appreciated. The internet has been extremely useful in allowing us to contact our members quickly and helping us to do our part to help the environment by being “green” friendly.
My thanks to our customer service personnel for their outstanding commitment to ensuring that you receive the best service possible. They are eager to assist you with all your TaraNova vacation plans.
Regards, Teresa Knapp
CLUB GOVERNANCE
You have a unique Vacation Club in which the Members are protected. ALL THE PROPERTIES ARE HELD IN TRUST FOR THE BENEFIT OF THE MEMBERS. The elected Board exercises jurisdiction over and ultimately controls not only your resort properties, but reviews and approves the annual budget and supervises the club’s management. Review of the Financial Statements by any member in good standing is available by appointment at head office. The members elect the Board. THE MEMBERS CONTROL THE CLUB! All members in good standing may seek election to the Board. Every year two Board Members are elected to a 3-year term. In 2009 John Brunt and Helmut Bayer, the only nominees, were elected by acclamation to serve until June 2012.
NEW To Members!
NEW TRIAL OFFER
CANCELLATION ADMINISTRATION PACKAGE
(CAP)
TaraNova is offering (CAP) for cancellation
of a confirmed reservation at a TaraNova* resort.
We would like to offer you a way to protect your well deserved, hard earned vacation by simply prepaying a nominal cancellation fee of only $25.00 (Canadian). You will then be protected from losing your week regardless of the circumstances. By prepaying the $25.00 fee you may then CANCEL your week for ANY REASON at ANY TIME with no extra costs. You can even cancel right up to the day of check-in and not lose your week! You will have the ability to utilize your week substituted within 6 months from the day of cancellation, either at a TaraNova Resort** or you may bank a week into RCI**. To take advantage of the CAP, it must be requested in writing by the member and paid for within 5 business days of your confirmation of reservation.
Call the Club to find out more about the
CANCELLATION ADMINISTRATION PACKAGE
(416) 499-8600 or 1-800-914-CLUB (2582)
(The fee is non-refundable, and must be received by the Club within 5 business days of confirmation of your reservation with written notice to accept the CAP or, the regular TaraNova cancellation policy will be in effect. This CAP is a trial only for this calendar year and may not be offered for future reservations. TaraNova reserves the right to cancel or change this program at any time without warning subject only to honoring any CAP already confirmed. Fee is $25.00 per reserved week.
* Not available for weeks that are exchanged through RCI.
**Subject to availability, TaraNova Rights & Obligations and RCI Terms, conditions and Fees.)
If you already have a confirmed reservation and wish to find out if you qualify for the CAP
Please call Rosanne Guanabara at the Club
(416) 499-8600 or 1-800-914-CLUB (2582)
BACK BY POPULAR DEMAND!
SPECIAL OFFER
Upgrade your Membership at the same
PROMOTIONAL PURCHASE PRICE offered in 2001.
For further details see the
SPECIAL OFFER attachment included with this Newsletter.
Call today to upgrade your TaraNova Membership.
Letters from Members
Congratulations Mark & Elizabeth Tang the WINNERS of an RCI week!!! We love to hear from our members. Just mail, fax or e-mail telling us about your vacation. We will enter your name into the draw. You too may win a week into your RCI account courtesy of TARANOVA!
Hi Rosanne, I just wanted to let you know that my family just spent a week at Vacation Village Weston in Weston, Florida. This resort was beautiful. The 1 bedroom (A) unit was large enough for 4, very clean, modern and well furnished. The pool was huge, the resort staff were very helpful and the location was perfect. This resort deserves its Gold Crown status and we will definitely return. ……………. Chris Porter
TaraNova Vacation Club: …..I enjoyed the Lake Tahoe Summit Village condo very much for my vacation ….It was in excellent condition, is a very pleasant setting, and the weather was beautiful. Thanks,………Jelte Heerema
Dear Rosanne….let me thank you for your help in setting our visit to Attitash in New Hampshire. The unit was excellent and centrally located on the property. The staff at the resort treated us with courtesy and respect during our stay. The area itself is magnificent with areas such as the Cog Railway up Mount Washington, the many excellent restaurants, the first class shopping with the price on the tag being what you pay. The local golf courses were spectacular. On top of everything else, the proximity to the coast made a day trip to Portland Maine both feasible and a pleasure. TaraNova members, if you have not been to Attitash, put it high on your list for the near future
…………………………Bunny & Mickey Sandblom
Dear Rosanne Guanabara: My wife and I are members of the TaraNova Vacation Club since 1992. During these 16 years we had visited many destinations, all to our complete satisfaction. But none could compare to Grand Mayan resort, a 25-minut drive from Cancun airport in Mexico…In conclusion, my wife and I were immensely pleased with the first class treatment we received from the staff of the Grand Mayan. We plan to return someday soon………Mark & Elizabeth TANG
Note from Editor: The Tang’s letter was full of wonderful adventures they enjoyed each day from the departure in a blizzard, to the wonderful people they encountered, the resort amenities and their days touring Mexico and relaxing at the resort. They also enjoyed a resort presentation tour but decided not to purchase in Cancun. Please remember that TaraNova members enjoy Special Rates for purchasing additional TaraNova memberships!
We received the TaraNova Newsletter today. What a great idea to save on postage and mailing costs!… We have enjoyed many exchanges with RCI and have a week booked for October at Heron Point at Inverness. I never thought we would have difficulty using up all our vacation weeks, but combined with trips west to visit family, a three week trip to Scotland/England (one week with RCI) inspired by our daughter participating in the Edinburgh marathon, we’re having trouble finding enough “spare” time. Who would have thought that retirement could be so busy!……George & Frances Mann
Note from Editor: We hear from many members who purchased their TaraNova membership to travel with their family and are now enjoying the benefits during their retirement years!
Well I am back and just wanted to give a synopsis of the trip…….I have a very social friend and on Monday she went around to all the units and invited them to a meet and greet on Monday night. She set up games and everyone sat in a circle with their drinks and told about themselves. It was great fun and broke the ice so we all became friendly. On Monday morning Mark arrived with his staff and served breakfast and gave us information not only on the tours, but on a lot of information on Costa Rica. I have to say Mark was great he even lent us a CD player for the group get-togethers because it didn't stop at the meet and greet. One couple celebrated their 50th anniversary so we picked up a cake in San Jose and had yet another party. The tours we took were worth every penny, when we went on the catamaran we saw a whale on the way to the island and dolphins on the way out. I recommend this tour. Two of my friends did the superman (woman) Zip line as they went with 6 men and none of the men did the superman line they only did the tree to tree. The superman zip line is 700 meters at 80 km the two who did it said it was very exciting but a little scary. Well that is it I could go on because I loved Costa Rica and would definitely return. Thanks for all your assistance when I was arranging this and looking forward to the next experience…...…..Deanna DeFoe
Note from Editor: Sol Tropical, will assist you with all your vacation needs while in Costa Rica - not just your visit to Villas Palmas. Please e-mail Marc atsoltropi@yahoo.com to make your Costa Rican vacation an experience to remember!
Hi Rosanne, First of all, thank you for your patience in explaining everything to me, and for helping me organize our vacation plans! It really helps to have you working for us to that we can get exactly what we want. I really appreciated all your help….Nancy Lemiux
Note from Editor: TaraNova is always eager to answer any of or questions or assist you in your vacation plans.
IMPORTANT NOTICES!
Please take a minute to update your contact information to the Club Make sure you provide your current e-mail addresses, telephone numbers (home, business, cell) and mailing address. You must notify the club in writing if you wish to be removed from the e-mail contact list and receive a copy of TaraNotes Newsletter by regular Mail.
Electronic views click here: club@taranova.com
TARANOVA ANNUAL MEETING
Meeting Date: June 13, 2009
Meeting Time: 10:00AM – Noon
Place: To Be Arranged
Near the Head Office, Toronto, Ontario
The purpose of the meeting is to review the current financial status of the Club and outline plans for the future. The meeting is open to all members in good standing. To avoid unnecessary expense, please advise us in writing on or before May 20th, 2009 if you will be attending the Annual Meeting. (Space will be reserved to accommodate only those members who RSVP by the May 20th deadline. All members who confirm, will be notified of the designated location. In the best interests of the members, Cub Management will cancel the meeting if less than 5% of memberships have confirmed intention to attend.)
MEMBER SOCIAL MEETING
The last Member Social Meeting took place in October 2008. Rosanne Guanabara, Club Supervisor, attended the meeting to speak with the members and answer questions. The Social Meetings are always informative and enjoyable. We thank Mac and Velma Walker for the time and effort they make to arrange the Social Meetings. The Fall meeting will be announced in the next issue of TaraNotes.
DATES TO REMEMBER
• May 20, 2009 written confirmation of intention to attend the Annual Meeting.
• June 13, 2009 Annual Meeting
• October 2009 fall newsletter TaraNotes will be sent.
• October 1, 2009 Maintenance Fees for 2010 mailed
• November 1, 2009. Maintenance Fees for 2010 due. IMPORTANT: The dues must arrive at our office on or before closing time on November 1, 2009 or a late fee and interest will be charged. (The office will be open on November 1, 2009 to ensure that all members have the ability to make their payments on time. Hours of operation will be posted on the website and announced in the Fall newsletter.)
• November 15, 2009. This is the last day to reserve your 2009 week with TaraNova and to bank with RCI. (All requests must be received in writing and members must be current in all payments to Club.
RCI Information
In keeping with the “green” trend, RCI has its full directory on-line at www.RCI.com. The new site enables you to see how many resorts are available using your deposited week. Your account file is updated automatically and almost all of your RCI transactions can be made over the internet. When you utilize the RCI on-line system to confirm your reservation you PAY LESS per exchange fee than if you use the RCI call centre. Also, the fees for International and Domestic exchanges are now the same.
The following are the current RCI Canadian Exchange Fees:
On-line exchange fees for domestic & International $203
Call centre exchange fees for domestic & International $234
T A R A N O V A V A C A T I O N C L U B
150 Consumers Road www.taranova.com Telephone: (416) 499-8600
Suite 401 club@taranova.com Fax: (416) 499-0231
Toronto, Ontario M2J 1P9 Toll Free: 1-800-914-CLUB
TaraNotes Fall 2008
Fall Issue: October 2008
MESSAGE FROM THE EXECUTIVE DIRECTOR
Dear TaraNova Members:
Thank you to all the members that contacted us with your e-mail addresses. Our efforts to help the environment are succeeding. We now have over 75% of our Club membership on our e-mail list. Our newsletters and other information can now be transmitted immediately to most of you electronically. Invoices and Confirmation letters will still be sent by regular mail. A copy of the newsletter TARANOTES, will also be available to members on-line at www.taranova.com. Just click on “club info” and then click “TARANOTES”. Please remember to advise us in writing if you wish to receive the TaraNotes via regular mail. All 2009 Invoices have now been sent by regular mail and your maintenance fees are due on or before November 1, 2008. For those members that are on our e-mail list, we have attached a copy of the DID YOU KNOW insert together with this newsletter.
Although the internet is a fast and efficient way to communicate, our customer service staff is always eager to assist you with any requests or questions and look forward to speaking with you in person. Please contact us if you would like to arrange a meeting with one of our specialists. Remember that during the months of October and November the office is extremely busy, processing thousands of payments and requests, so please be patient with us during that period.
Look inside to find out when the next Members Social Meeting will be held. To encourage attendance at the Social Meeting, the location has been changed from Georgetown to Mississauga. It is a great time to learn how to best use your membership; get the best holidays at the best places; and to learn from your fellow members about travel tips and challenges. Bring your stories, pictures and mementos to share with everyone! It is always an enjoyable and informative experience.
This summer, in Ontario, we experienced a record rainfall, that possibly encouraged our members to travel all over the world. We look forward to receiving letters from our members letting us know about their travel experiences.
This is a busy time of the year with everyone looking forward to the holiday season. We hope that you take some special time to enjoy your family and to make plans for your next vacation whether it be to one of our own TaraNova resorts, or to one of our affiliated resorts through RCI.
Regards, Teresa Knapp
TARANOVA MEMBERS CONTROL THE CLUB
Fall Issue: October 2007
MESSAGE FROM THE EXECUTIVE DIRECTOR
Dear TaraNova Members:
We are pleased to announce that TaraNova is going to be CONNECTED!!! We have most of your e-mail addresses on file and in the new year we will periodically announce special offerings and HOT WEEK DEALS to you. To be sure you receive all of our messages, please add club@taranova.com and rosanne@taranova.com your Safe Senders List in your e-mail program. In order to protect the Club from any viruses, the Club will not open any received e-mail that does not disclose your name, membership number and a brief description in the heading and reference line of the e-mail.
From time to time TaraNova receives information from other companies within the industry about great vacation deals. This information is time sensitive and therefore cannot be mailed effectively to members. The units that are being offered must be reserved usually within 48 hours and therefore e-mail is the only way we will be able to get the information to you quickly enough for you to take advantage of these HOT DEALS. All the HOT WEEKS will be on a first-come basis, will be quoted in Canadian dollars, and there will be NO EXCHANGE FEE!!! Payment will have to be made by credit card upon making the reservation, or delivered to the office the same day.
These weeks are RENTAL WEEKS ONLY and are in addition to your regular membership entitlement. They are not available on exchange. Members must be current in all payments to the Club in order to take advantage of these HOT WEEKS.
To help reduce our club expenses and to assist in saving our environment, commencing in the spring of 2008, our newsletter, TARANOTES, will be distributed by e-mail only. If you wish to receive a printed version, please advise us in writing and we will put you on the mailing list and take you off our e-mail blast list. A copy of the newsletter TARANOTES will also be available to members on-line at www.taranova.com. Just click on “club info” and then click TARANOTES.
Invoices and confirmation letters will not be e-mailed, and will continue to be mailed directly to your address on file.
TaraNova strives to provide outstanding customer service and we offer this service to better enhance your TaraNova membership. Should you have any questions, please do not hesitate to contact us.
Now that the children are back in school, it is time to look at your calendars and let us know when and where you want to vacation! Your customer service representatives are eagerly waiting to assist you.
Regards, Teresa Knapp
TARANOVA MEMBERS CONTROL THE CLUB
Your Board of Governors exercises jurisdiction over and ultimately controls not only your resort properties, but supervises the annual budget and how the Club is managed. Every year two Board Members are elected to a three-year term in order to ensure continuity of experience. There will be two vacancies on the Board for June 2008. All members in good standing may seek election. If you are interested in serving on the Board, please notify Teresa Knapp, in writing, prior to December 31, 2007. The two Directors elected will serve for a 3-year term. A short outline on all those seeking election will be distributed to each member in the spring mailing along with an election ballot.
DATES TO REMEMBER
• October 14, 2007 RSVP for Social Meeting.
• October 16, 2007 Member Social Meeting.
• November 1, 2007 your 2008 Maintenance Fees are due.
• November 15, 2007 LAST DAY to bank 2007 week into RCI or you will lose it.
• December 31, 2007 last day to advise the club if
you would like to seek election to the Board.
MEMBERS SOCIAL MEETING
The Social Meetings are organized for the members by the members. It is a great time to learn how to best use your membership; get the best holidays at the best places; and to learn from your fellow members about travel tips and challenges. Learn how to benefit from your multi-destination club with floating weeks and RCI exchanges. Please bring your stories, pictures and mementos to share with everyone!
Tuesday, October 16, 2007.
Learn about the Club: 6:00pm -7:00pm.
Dinner 7:00-9:00pm.
Louie’s Restaurant and Grill, 1124 Plains Road WEST, Burlington. (Separate dinner checks.) Please RSVP by Sunday October 14, 2006 to confirm your attendance at the meeting. MAC WALKER (905) 627-2820
If you are interested in arranging a Social Meeting in your area, contact Mac Walker (905) 627-2820. Everyone is welcome to come out and enjoy an evening with your fellow TaraNova members!
Resale Companies
The “National Do Not Call Registry” in the United States has greatly diminished the American Market for U.S. Telemarketers, who we believe are now aggressively targeting Canadian consumers. So Please…BE AWARE!!
We have, many times in the past, stated that you should be especially careful when listing your membership with a Resale Company. This year, some members reported to us they had paid large amounts of money to a resale company that guaranteed results or money back. They did not get the service or their money back. We again print the following information as we feel it is very important to our members:
TaraNova has not provided and will not provide our membership list to anyone. Resale companies obtain information from other resorts that our members have visited. They offer large amounts of money to purchase TaraNova memberships. However, they require a large up-front fee for advertising, with no real guarantee OR they offer you large amounts of money to be held in “escrow”. TARANOVA has not sanctioned these companies and we caution you not to agree to any of the terms until you have investigated the resale company and are confident of their ability to provide you with proper documentation and payment.
UNBELIEVABLE!! CANCUN FOR CHRISTMAS AND NEW YEARS
We still have some availability left at the Club Verano Beat Resort in Cancun Mexico. Club Verano Beat is located on the beach in the hotel zone. This is a small hotel with traditional Mexican hospitality. For more information on the resort, please look at your Fall 2006 TaraNotes. The entire cost of the accommodations for one week is yours for the Special Price of $219.00 Canadian plus the mandatory all-inclusive package. The all-inclusive fee is only $49.94US*(*plus 10% tax) per person per day which includes three meals, snacks, beverages and all local alcoholic drinks. Children 12 and under are $20.00US* per child per day (*plus 10% tax). Call the Club today for more information. This offer may be discontinued at any time without notice.
Congratulations! Sandra and Clifford Roberts are the WINNERS of a $50.00 Dinner Certificate at a restaurant of your choice. We love to hear from our members. Just mail, fax or e-mail letting us know about your vacation and we will enter your name into the draw. You too may be treated to a dinner compliments of TARANOVA! Please see the back page of TaraNotes for answers to some commonly asked questions!
Dear TaraNova:
This past January I was able to enjoy a trip of a lifetime. My 2 daughters took me to Cabo San Lucas Mexico for my 70th birthday. I have not been on vacation for over 35 years (if you can believe that). I still can not get over the accommodations we had and the resort. We had a 3 bedroom unit. All of us had our own bedroom with our own TV and bathroom. We had a balcony that was ocean front and wrapped around the entire condo. We ordered room service each morning for breakfast and had it on our patio as the sun rose and the cruise ships docked. The unit even had it's own private swimming pool on the balcony. Which I found out later we had one of the only 3 units in the resort that had this. Wow were we lucky. Cabo San Lucas is such a beautiful place to vacation. I felt very safe and the staff at the resort was wonderful. The resort had so many activities and amenities we were never bored. One of my highlights was I went into the ocean for the first time in 35 years with my 2 daughters.
Thank you TaraNova for making this possible. Yours truly,Rosemarie O'Reilly
Dear Rosanne:
I can not thank you enough for the incredible vacation I had at Deerhust Resort in Huntsville this summer. I got the exchange through RCI, which I know is almost impossible to get for that time of the year. It was so relaxing and so beautiful. All the units face the lake. We had a screened in patio overlooking the lake, what a site. The master bedroom had a Juliet balcony also over looking the lake, and including a huge Jacuzzi tub. There were 3 TV's in the unit so we did not fight about what shows to watch. Staying in a condo instead of a hotel room makes such a difference in the quality of the vacation. We were able to cook meals, save money, but also go out for dinners whenever we wanted. The resort had so much to offer, swimming pool, tennis courts, volleyball courts, walking trails, restaurants, a spa and so much more. I would go back in a heartbeat. Thank you again TaraNova for making my summer, actually, I should say my year! Sincerely, Anne MacIntyre.
COMMONLY ASKED QUESTIONS:
1. Last October I sent my maintenance fees in by Money Order . Why did I receive a 2nd Notice in December indicating that I had not paid my fees? We received your money order, however, your name and membership number was not noted on the money order. We process thousands of requests, payments, inquiries etc. We also have many members with the same last name, or with a joint membership in a different name. To ensure that your payment or request is processed, your membership name and number MUST be on all correspondence and payments.
2. Why does TaraNova charge me a higher interest rate to pay my dues in Canadian dollars than the rate at the bank? TaraNova dues are invoiced in US dollars and are to be paid in US funds. If you send in a cheque in Canadian funds at the bank rate, it will be returned to you. Please be advised this may cause you to be late on your dues payment and incur late fees and interest. We understand that many members wish to utilize their credit cards to increase their “credit card points”. As an additional benefit ONLY to those members wishing to pay their dues in Canadian funds, TaraNova will accept Canadian funds based on a conversion rate which is higher than what the banks would charge. TaraNova must pay bank charges to convert the funds, spend more time administratively, and pay credit card charges when using various credit card companies. The process of charging a higher rate has been raised and approved by the Board. In order to benefit from the strong Canadian dollar, we strongly suggest that you either write US funds on your cheque and have your bank convert at their rate, or send in a US money order that you may purchase at the bank at the bank conversion rate. We stress that accepting Canadian dollars is offered by TaraNova as a BENEFIT only and TaraNova reserves the right to cancel this benefit without notice. Please contact the Club office to find out TaraNova’s conversion rate prior to sending in your payment. TaraNova’s conversion rate may vary depending on the bank conversion rate, but will ALWAYS be significantly higher than the bank conversion rate. .
3. I want to take my pet with me on my vacation. Does TaraNova have any pet friendly resorts? Does TaraNova have any units that are not smoke free? These two questions have basically the same answer. All TaraNova units are smoke free and pet free. There are many members with severe allergies and to ensure that all our members may enjoy their TaraNova resorts, all the TaraNova units are smoke free and no pets are allowed on the premises. There is a $250.00US charge assessed to members that do not adhere to this rule AND the members and their party will be evicted from the unit. The cost of maintaining a unit that has had pets or smokers is greater as the odors stay in the furniture, rugs and walls.
4. I wanted a specific unit but when I received my confirmation letter it said TBA (To be Assigned). Why didn’t I get my requested unit on my confirmation letter? Most units are assigned upon check-in with no specific unit guaranteed. Please remember that your membership is for a 2 bedroom unit however if you were confirmed into a 3-bedroom your confirmation letter will state 3 bedroom. Customer Service will note your request for a specific unit but we cannot guarantee the specific unit will be available to you. We adhere to the Reservation Process as outlined in your “DID YOU KNOW - DON’T FORGET” sheet and The Rights and Obligations.
5. I went to an RCI resort but they did not have a bathtub and I needed one for my baby, why didn’t they tell me that when I booked? There are many different resorts with different types of units in TaraNova and through the exchange companies. If you specifically NEED something, please make sure to advise the customer service representative what you require. If you can’t walk up stairs, you need a resort that has an elevator. If you are afraid of heights make sure to tell them that you need a ground floor unit. If you must have air conditioning, make sure this is told to the representative. Have a list ready of what you absolutely must have in your unit/resort and then make your decisions based on what they have to offer.
Spring Issue: April 2007
MESSAGE FROM THE EXECUTIVE DIRECTOR
Dear Members:
It has been a wonderful year at TaraNova. More of our members traveled to their own resorts this year and many deposited their weeks into the exchange system and vacationed at resorts all over the globe. Christmas, March break and summer weeks are always highly desired, so don’t forget to request early for those vacations! Make sure to read the back page of this newsletter so you don’t miss the special offer TaraNova has arranged for our members to enjoy the sun and fun in Cancun, Mexico. This offer is SPECTACULAR!! Find out more about extra available TaraNova and RCI weeks. Also, send your current e-mail address so information on last minute get-a-way weeks that become available may be sent directly to you.
As you know, your maintenance fee dollars are utilized to maintain your resorts. I’m looking forward to hearing from our members to let me know what you think of the all the renovations that have been done at the resorts, especially the extensive renovations to the units in Florida and Myrtle Beach!
This year we welcome Clarence Clarke and David Simpson as the newest members of our Board of Governors and say good-bye to Leon Steinberg and Bob Reid. Both Leon and Bob were instrumental in setting up many of the TaraNova reporting systems, their valuable contributions helped to ensure the success of the Club over many years. They will be missed at our board meetings.
As always, your customer service representatives welcome your calls, faxes and e-mails, and look forward to assisting you with all your TaraNova vacation needs.
Regards, Teresa Knapp
CLUB GOVERNANCE
You have a unique Vacation Club in which the Members are protected. ALL OF THE PROPERTIES ARE HELD IN TRUST FOR THE BENEFIT OF THE MEMBERS. The elected Board exercises jurisdiction over and ultimately controls not only your resort properties, but reviews and approves the annual budget and supervises the club’s management. The Financial Statements are available at the head office for review by any member in good standing that makes an appointment.
The members elect the Board. THE MEMBERS CONTROL THE CLUB! All members in good standing may seek election to the Board. Every year two Board Members are elected to a three-year term. This year Don Timmins, Clarence Clarke and David Simpson were the only nominees to seek election.
Late last year Leon Steinberg elected to retire from the Board of Governors. The remaining members of the board appointed CLARENCE CLARKE to fill the vacancy, whose term will expire in June 2008. Bob Reid decided not to seek re-election and we will welcome DAVID SIMPSON as the newest member whose term will expire in June 2010. Don Timmins was re-elected by acclamation to serve from June 2007 until June 2010. We welcome the Board members and eagerly look forward to the participation on the Board.
T A R A N O V A V A C A T I O N C L U B
150 Consumers Road www.taranova.com
Telephone: (416) 499-8600
Suite 401 club@taranova.com
Fax: (416) 499-0231
Toronto, Ontario M2J 1P9
Toll Free: 1-800-914-CLUB
MEMBER SOCIAL MEETING
The last Member Social Meeting took place in October 2006. Members came to exchange vacation experiences and learn some useful tips from their fellow travelers. Rosanne Guanabara from Head Office was present to answer any questions about TaraNova and to learn from and respond to your very constructive comments. All appeared to have a wonderful time and we thank Mac Walker for organizing this dinner and gathering. The next meeting to be organized by Mac will be announced in the Fall TaraNotes.
Members organize the Social Meetings. If you would like to arrange a Social Meeting in your area, please call Pam at (416) 499-8600 and she will make arrangements for someone from the Social Committee to assist you.
DATES TO REMEMBER
• May 4, 2007 written confirmation of intention to attend the Annual Meeting.
• June 9, 2007 Annual Meeting.
• June 15, 2007 is the LAST DAY to bank your 2007 week with ICE.
• October 1, 2007 Fall TaraNotes and 2008 Maintenance Invoices mailed.
• November 1, 2007 Maintenance Fees for 2008 are due.
• November 15, 2007 LAST DAY to RESERVE your 2007 week with TaraNova or BANK it with RCI.
• Please call RCI and/or ICE within TWO weeks of your deposit request, to verify that they have received and deposited the week into your account.
Remember to advise the Club in writing of any requests and/or updates to your membership.
JUNE 9, 2007
Meeting 10:00AM – Noon Registration 9:30am
Place: To Be Arranged
Near the Head Office, Toronto, Ontario.
The purpose of the meeting is to review the current financial status and outline plans for the future. The meeting is open to all members in good standing. To avoid unnecessary expenses, please advise us in writing on or before *May 4, 2007 if you will be attending the Annual Meeting.
TARANOVA ANNUAL MEETING
IMPORTANT INFORMATION
In our Newsletter of October 2006 we notified members that Resale Companies were calling Vacation Club and Timeshare owners to try to get a listing to sell their membership. Since then, we have been advised by some of our members they did pay funds to companies that offered to sell their membership for amounts that seemed “too good to be true”. Again, we stress that TaraNova has not provided and will not provide our membership list to anyone. TaraNova has not sanctioned these companies and we caution you not to agree to any of the terms until you have investigated the resale company and are confident of their ability properly service your account and transmit the sale proceeds if they are successful. The National Do Not Call Registry in the United States has greatly reduced accessibility to the American market for Telemarketers, who are now aggressively targeting Canadian consumers. So please…………..
BEWARE!!
SPRING SPECIALS
TaraNova Weeks $199.00US.
See flyer enclosed for this special offer
****
Extra RCI weeks for only $99 - $199.00
Call the Club for details
SEND US YOUR CURRENT E-MAIL ADDRESS INCLUDING MEMBERSHIP #
Congratulations Windy & Rick Neal! You are the WINNERS of $50.00 CASH!!!
We love to hear from our members. Just mail, fax or e-mail telling us about your vacation.
We will enter your name into the draw. You too may be a $50.00 winner courtesy of TARANOVA!
TaraNova Lake Tahoe Resort:
This is by far the best of the resorts we have stayed in to date. The staff here were exceptional with our kids. Chrisy in particular was extremely helpful in booking extra activities and her knowledge of the area made some of our excursions beautiful experiences, especially the boat rental. However, the stairs are a bit of an obstacle at first, but by the end of the week the kids and I were running up them. Definitely not for the faint at heart.
Richard & Ruthi Boyd & Family
Hello Rosanne:
We have just returned from French Lick, Indiana, an exchange through RCI. Southern Indiana is beautiful with its rolling hills and huge trees! We visited the Spring Mills State Park, caves and pioneer village, toured the Benedictine Monastery and enjoyed all the little villages in between. Despite all the construction going on in French Lick ((the F.L. Resort Hotel & Casino due to open in November 2006), we were able to drive out frequently to Bloomington, Ferninand and elsewhere, or take a rest and stroll the grounds around the condo. The condo was spacious with its own sauna or Jacuzzi which we enjoyed after each days’ activities. …. Say hello to Teresa and the helpful office staff.
Richard & Clynis Harbour
To Teresa:
…….We have enjoyed all our vacations at the TaraNova resorts and are happy to see that the units are constantly being updated. Thanks again for all your help to us.
Ken & Jessie Jessop
In August 2006 we traded to “The Land of Canaan Vacation Resort” (#1034) south of Davis, West Virginia. What a great family resort. It was a long 11 hour trip from the Toronto area but worth the drive. On site there was tennis, basketball, 18 hole mini putt, shuffleboard, horseshoes and heated outdoor pool with horseback riding, great golf (& skiing) virtually next door. It is situated in a valley in the Eastern part of West Virginia. We visited small historic communities and the “Smoke Hole Caverns”. There are vintage railroad excursions, Seneca Indian caves and Good restaurants within easy driving. Our daughter and family (2 preschoolers) joined us for a busy, friendly week with lots of waterfalls, wildlife and forest trails. We were in the only part of the 40 unit complex that still need to be refurbished but it was spacious for 4 adults and 2 kids.
Pat and George Shartzenhauer
We traveled to Fernwood Resort – Bushkill, PA and had a wonderful holiday. That is two we have done now, the first to West Virginia (Shenandoah Valley) and we have enjoyed both!!! Great job – great resorts!!!! Looking forward to our next holiday.
Wendy and Rick Neal
ALWAYS STATE YOUR MEMBERSHIP # ON ALL CORRESPONDENCE
TARANOVA VACATION CLUB
Presents
Cancun, Mexico
CLUB VERANO BEAT RESORT
ONLY $219.00 Canadian
*No week or maintenance fees are required. The entire cost of the accommodations for one week is yours for the Special Price of $219.00 Canadian plus the mandatory all-inclusive package.
Club Verano Beat Resort is located directly on the beach in the hotel zone. Club Verano Beat Resort has preserved the concept of traditional Mexican hospitality. The warmth of the people, the comfort and simplicity of the rooms and the natural beauty of the environment, will give you a memorable experience.
All rooms are equipped with a telephone, Cable T.V, Air conditioning, and a terrace or balcony. The units are all ocean view directly beside the Marina. Enjoy delicious tropical drinks at the Lobby Bar or relax in the calm and freshness of the beautiful pool. The 1-bedroom units sleep 4 with one bathroom and the 2-bedroom units sleep 6 with 2 bathrooms. Enjoy Mexican and international food for breakfast, lunch and dinner.
The mandatory all-inclusive fee is only $49.95US* per person per day which includes three meals, snacks, beverages and all local alcoholic drinks. Children 12 and under are $20.00US* per child per day (*plus 10% tax)
*This offer may be discontinued at any time without notice.
Call TaraNova today for reservations (416) 499-8600 or toll free 1-800-914-CLUB(2582)
Spring Issue: April 2006
MESSAGE FROM THE EXECUTIVE DIRECTOR
Dear Members:
The warm days of spring and then the hot days of summer will soon be with us. For those of you taking summer vacation weeks, I hope you enjoy your well deserved holiday. I’m pleased to see that many of our members are taking advantage of booking your TaraNova resorts or requesting weeks to be banked into the exchange company as early as possible. Although it seems a long way off, Christmas and winter vacations have already been planned and many of you can sit back and relax knowing your desired vacations are confirmed for next year!
The club has been busy at your resorts this year and an outline of the renovations and refurbishing of the units will be presented in the fall newsletter. Your letters and ideas are always taken into account when we look to improve the units, so keep your letters coming.
To all members planning to go outside of Canada this year, please check with your travel agent on what documentation will be necessary. Although the mandatory passport requirement for the United States is still being negotiated, I urge you to obtain a valid passport as quickly as possible to ensure that your vacation plans will not be interrupted.
As always, your customer service representatives welcome your calls and they look forward to assisting you with all your TaraNova vacation needs.
Regards, TeresKnapp
CLUB GOVERNANCE
You have a unique Vacation Club in which the Members’ interests are secured. ALL OF THE PROPERTIES ARE HELD IN TRUST FOR THE BENEFIT OF THE MEMBERS. The elected Board exercises jurisdiction over and ultimately controls not only your resort properties, but reviews and approves the annual budget and supervises the club’s management. There is a Finance Committee to oversee and report on the financial status to the Board. The Financial Statements are available at the head office for review* by any member in good standing. (*Call in advance to make an appointment.)
The members elect the Board. THE MEMBERS CONTROL THE CLUB! All members in good standing may seek election to the Board. John Brunt and Helmut Bayer, the only nominees, were elected by acclamation to serve until June 2009.
SPECIAL NOTE: The Canadian Christian College and the Association for Education and Evangelism has announced the honouring and recognition of the Rev. Dr. Robert O. Reid’s credential. The College has approached him to teach Hebrew and possibly Communication Theory. The Association has recognized his United Church ordination and has encouraged him to pursue his concept of “The Home Church United”. Rev. Reid has been a long time Board member of TaraNova.
MEMBER SOCIAL MEETINGS
Our members organize these meetings that are open to all. Exchange vacation experiences and learn some useful travel tips from your fellow members. You don’t know what you are missing if you haven’t attended one of the Social Meetings!
SOUTHWEST ONTARIO: BURLINGTON, KITCHENER HAMILTON, LONDON: The last meeting was held in October. A spring meeting has not been set up at this time. However, look in the Fall TaraNotes for the date of the next fall meeting.
Would you like to arrange a Social Meeting in your area? Call Rosanne at (416)499-8600 and she will put you in touch with a Social Committee to assist you.
CONFIRMATIONS
When making your reservation, ask questions that are import to you to ensure you receive the type of vacation you desire. (If you cannot walk up stairs make sure there is an elevator; Most units are now smoke free but ask for the policy if this is of concern to you; With small children in tow, you may want to make sure there is a bathtub not just a shower in the unit.) Check confirmations to make sure the resort, date and size of your unit are correct. Remember that all resorts reserve the right to assign a different unit of the same size and occupancy as the unit originally confirmed.
HOW TO UTILIZE A CARE EXCHANGE
CARE is an exchange organization used to assist members to obtain their desired weeks. There are no banking facilities through CARE and you must use a current or future week for exchange.
Send a written request to our customer service department stating where and when you wish to travel and a CARE search will be started. We will usually know if there is something available for you fairly quickly. If you accept the exchange, you still pay the necessary exchange and/or guest fees upon acceptance of the week.
The benefit of CARE is that we are able to search not only RCI resorts but also independent and other major exchange companies. ALSO, the fees stay with your Cub to help offset operating costs.
NOTICE OF ANNUAL MEETING
Meeting 10:00AM – NoonRegistration 9:30amPlace: To Be Arrangednear the Head Office, Toronto, Ontario.
The purpose of the meeting is to review the current financial status and outline plans for the future. The meeting is open to all members in good standing. In order that our Club does not incur unnecessary expenses, please advise us in writing on or before *May 17, 2006 if you will be attending the Annual Meeting.
*Space will be limited to accommodate only those members who RSVP by the May 4thdeadline. In the best interest of the members, TaraNova reserves the right to cancel the meeting if less than 5% of the memberships respond that they intend to be there. Those members that confirm attendance will be notified of the designated location.
DATES TO REMEMBER
· May 17, 2006 written confirmation required for attendance at the Annual Meeting.
· June 3, 2006 Annual Meeting.
· June 15, 2006 LAST DAY to bank your 2006 week with ICE.
· October 1, 2006 Fall TaraNotes and 2007 Maintenance Invoices to be mailed.
· November 1, 2006 Maintenance Fees for 2007 are due.
· November 15, 2006 LAST DAY to
RESERVE your 2006 week with TaraNova or BANK it with RCI. .
· Please call RCI and/or ICE within TWO weeks of your deposit request, to verify that they have received and deposited the week into your account.
Remember to advise the Club in writing of any requests and/or updates to your membership.
COME AND ENJOY COSTA RICA DON’T think of lying on a beach, playing games in amusement parks or video arcades but DO think of spending quality time in Costa Rica where there are interesting things to do for the whole family. If you must keep in touch with home or office, TaraNova’s Villas Palmas Resort now has an internet connection for your use.
You can arrange exciting and educational hikes in the rain forest, white water rafting down a jungle river, tree-top canopy tours, visit a coffee or banana farm, wonder at the colours in the butterfly garden or have a relaxing massage at the Hot Spring Spa. Remember that you are in the tropics and insects are an important part of the tropical ecosystems; so don’t forget to bring some insect repellent and light clothes to cover your body. Don’t feed or pet the wildlife!
Sol Tropical is TaraNova’s travel agent of choice in Costa Rica and will work with you to provide an unforgettable experience – one you and your family will cherish for years to come. You may want to contact them directly prior to your visit so your excursions are all set up for you. Check your confirmation letter for contact information & to arrange for free pick up at the airport for a transfer to Villas Palms.
The water is generally safe to drink in most major destinations in Costa Rica, but some travelers may get a bit sick or queasy with any change to their water intake. Do not drink untreated water outside of the major areas. If in doubt, use bottled water.
It is called a Rain Forest because it rains a lot. Take an umbrella and enjoy the lush vegetation and remember this is what makes the rain forest so vibrant. Although it rains in the rain forest, the rest of Costa Rica can be basking in beautiful sunshine.
The management at TaraNova Villas Palmas speaks English as a second language and the tour-guides have a working knowledge of English, but most rural Costa Ricans do not. Knowing a few important Spanish words and phrases can be extremely helpful and it makes the locals happy when you try and speak their language.
If you are bringing back some of the world's finest coffee make sure you get the whole bean and try to get a good brand like Cafe Britt, Cafe Milagro or Café Monteverde.
- if you want it with milk, order café con leche; or
- try agua dulce, a warm drink of melted sugar cane, served with milk or lemon.
- for black coffee, ask for café negro;
Costa Rica has an abundance of fresh tropical fruits. The most common are mangoes, melons, bananas, pineapples, passion fruit, star fruit and papayas. Many of the fruits are available in the markets or sold along the roadside.
Whatever you do in Costa Rica, we are sure it will be an experience you will never want to forget. Many of our guests return year after year to enjoy the beauty and tranquility of Costa Rica and to meet up with their new-found Costa Rican friends.
Mark, Mario and all the rest working out of Sol Tropical. You scored again!
Tom and Linda came back with rave reviews about their trips with you and all the help you gave them and their guests. …. Many Thanks from June and me. We hope to see you sometime in the near future. We support a little girl through the Christian Children’s Fund at the Roblealto Bible Home in San Jose. We would like to visit her there. Her name is Susan . She has had a rough life. Again, many thanks. Keep up the good public relations – it is always good to be able to say this to the people here. Bob and June Reid
Teresa:
We joined TaraNova in 1993. It was the first Time Share we bought. Since then, we have purchased other weeks in the States and Canada, but nothing compares to the special attachment we have for Attitash. We have invited more family members and friends there than any other places we have been to. Through the years, we have enjoyed the many improvements to the resort.
One of our best memories is the Christmas just before year 2000; with temperatures below freezing, we were soaking in the hot tub outside while marveling at the big orange circle of the full moon. That same week, we dined at a fine restaurant in the area where the décor was quaint, the food great and the service impeccable.
For our family, Attitash is a place of tranquility where we get in touch with nature. For my husband and me, it is where we unwind; for our daughters, it is where they can ski, relax and shop in nearby North Conway. We have spent time there in all four seasons and each one has its charm. When we retire, we would like to move to the area because of the mountains, the simple lifestyle, the good food, the friendly people and the beauty of the environment…. Louise and Jerome Boyer
To Teresa:
By reading your TaraNotes Newsletter, I learned that it has been 15 years since you have become the Executive Director. Congratulations! Thank you for your beautiful work.
For us, we have been enjoying our program with TaraNova for the past 10 years, since November 1995. We hope to continue traveling for many more years as long as we maintain a very active life and are in good health.
By this present letter, we would like to indicate to you that our two daughters will eventually take over in order to enjoy more beautiful experiences. Caroline Marceau-Mailloux and Pascale Marceau
Ps: ….Would you please explain to us what this CARE (Co-operative Association of Resort Exchangers) can do for the members of TaraNova… in a future TaraNotes.
Dear Caroline and Pacale, please see page 2 of this newsletter for information on the CARE exchange and thank you for letting us know that this useful is important to you.
DON’T think of lying on a beach, playing games in amusement parks or video arcades but DO think of spending quality time in Costa Rica where there are interesting things to do for the whole family. If you must keep in touch with home or office, TaraNova’s Villas Palmas Resort now has an internet connection for your use.
You can arrange exciting and educational hikes in the rain forest, white water rafting down a jungle river, tree-top canopy tours, visit a coffee or banana farm, wonder at the colours in the butterfly garden or have a relaxing massage at the Hot Spring Spa. Remember that you are in the tropics and insects are an important part of the tropical ecosystems; so don’t forget to bring some insect repellent and light clothes to cover your body. Don’t feed or pet the wildlife!
Sol Tropical is TaraNova’s travel agent of choice in Costa Rica and will work with you to provide an unforgettable experience – one you and your family will cherish for years to come. You may want to contact them directly prior to your visit so your excursions are all set up for you. Check your confirmation letter for contact information & to arrange for free pick up at the airport for a transfer to Villas Palms.
The water is generally safe to drink in most major destinations in Costa Rica, but some travelers may get a bit sick or queasy with any change to their water intake. Do not drink untreated water outside of the major areas. If in doubt, use bottled water.
It is called a Rain Forest because it rains a lot. Take an umbrella and enjoy the lush vegetation and remember this is what makes the rain forest so vibrant. Although it rains in the rain forest, the rest of Costa Rica can be basking in beautiful sunshine.
The management at TaraNova Villas Palmas speaks English as a second language and the tour-guides have a working knowledge of English, but most rural Costa Ricans do not. Knowing a few important Spanish words and phrases can be extremely helpful and it makes the locals happy when you try and speak their language.
If you are bringing back some of the world's finest coffee make sure you get the whole bean and try to get a good brand like Cafe Britt, Cafe Milagro or Café Monteverde.
- if you want it with milk, order café con leche; or
- try agua dulce, a warm drink of melted sugar cane, served with milk or lemon.
- for black coffee, ask for café negro;
Costa Rica has an abundance of fresh tropical fruits. The most common are mangoes, melons, bananas, pineapples, passion fruit, star fruit and papayas. Many of the fruits are available in the markets or sold along the roadside.
Whatever you do in Costa Rica, we are sure it will be an experience you will never want to forget. Many of our guests return year after year to enjoy the beauty and tranquility of Costa Rica and to meet up with their new-found Costa Rican friends.
Mark, Mario and all the rest working out of Sol Tropical. You scored again!
Tom and Linda came back with rave reviews about their trips with you and all the help you gave them and their guests. …. Many Thanks from June and me. We hope to see you sometime in the near future. We support a little girl through the Christian Children’s Fund at the Roblealto Bible Home in San Jose. We would like to visit her there. Her name is Susan . She has had a rough life. Again, many thanks. Keep up the good public relations – it is always good to be able to say this to the people here. Bob and June Reid
Teresa:
We joined TaraNova in 1993. It was the first Time Share we bought. Since then, we have purchased other weeks in the States and Canada, but nothing compares to the special attachment we have for Attitash. We have invited more family members and friends there than any other places we have been to. Through the years, we have enjoyed the many improvements to the resort.
One of our best memories is the Christmas just before year 2000; with temperatures below freezing, we were soaking in the hot tub outside while marveling at the big orange circle of the full moon. That same week, we dined at a fine restaurant in the area where the décor was quaint, the food great and the service impeccable.
For our family, Attitash is a place of tranquility where we get in touch with nature. For my husband and me, it is where we unwind; for our daughters, it is where they can ski, relax and shop in nearby North Conway. We have spent time there in all four seasons and each one has its charm. When we retire, we would like to move to the area because of the mountains, the simple lifestyle, the good food, the friendly people and the beauty of the environment…. Louise and Jerome Boyer
To Teresa:
By reading your TaraNotes Newsletter, I learned that it has been 15 years since you have become the Executive Director. Congratulations! Thank you for your beautiful work.
For us, we have been enjoying our program with TaraNova for the past 10 years, since November 1995. We hope to continue traveling for many more years as long as we maintain a very active life and are in good health.
By this present letter, we would like to indicate to you that our two daughters will eventually take over in order to enjoy more beautiful experiences. Caroline Marceau-Mailloux and Pascale Marceau
Ps: ….Would you please explain to us what this CARE (Co-operative Association of Resort Exchangers) can do for the members of TaraNova… in a future TaraNotes.
Dear Caroline and Pacale, please see page 2 of this newsletter for information on the CARE exchange and thank you for letting us know that this useful is important to you.
Mark, Mario and all the rest working out of Sol Tropical. You scored again!
Tom and Linda came back with rave reviews about their trips with you and all the help you gave them and their guests. …. Many Thanks from June and me. We hope to see you sometime in the near future. We support a little girl through the Christian Children’s Fund at the Roblealto Bible Home in San Jose. We would like to visit her there. Her name is Susan . She has had a rough life. Again, many thanks. Keep up the good public relations – it is always good to be able to say this to the people here. Bob and June Reid
Teresa:
We joined TaraNova in 1993. It was the first Time Share we bought. Since then, we have purchased other weeks in the States and Canada, but nothing compares to the special attachment we have for Attitash. We have invited more family members and friends there than any other places we have been to. Through the years, we have enjoyed the many improvements to the resort.
One of our best memories is the Christmas just before year 2000; with temperatures below freezing, we were soaking in the hot tub outside while marveling at the big orange circle of the full moon. That same week, we dined at a fine restaurant in the area where the décor was quaint, the food great and the service impeccable.
For our family, Attitash is a place of tranquility where we get in touch with nature. For my husband and me, it is where we unwind; for our daughters, it is where they can ski, relax and shop in nearby North Conway. We have spent time there in all four seasons and each one has its charm. When we retire, we would like to move to the area because of the mountains, the simple lifestyle, the good food, the friendly people and the beauty of the environment…. Louise and Jerome Boyer
To Teresa:
By reading your TaraNotes Newsletter, I learned that it has been 15 years since you have become the Executive Director. Congratulations! Thank you for your beautiful work.
For us, we have been enjoying our program with TaraNova for the past 10 years, since November 1995. We hope to continue traveling for many more years as long as we maintain a very active life and are in good health.
By this present letter, we would like to indicate to you that our two daughters will eventually take over in order to enjoy more beautiful experiences. Caroline Marceau-Mailloux and Pascale Marceau
Ps: ….Would you please explain to us what this CARE (Co-operative Association of Resort Exchangers) can do for the members of TaraNova… in a future TaraNotes.
Dear Caroline and Pacale, please see page 2 of this newsletter for information on the CARE exchange and thank you for letting us know that this useful is important to you.